Privacy Policy

1Overview

Synverta Co., Ltd. ("Synverta", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By accessing or using Synverta, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

2Information We Collect

We collect the following types of information:

• Account Information: Email address, password, name, company name, country, and job title provided during registration
• Business Information: Company registration details, tax identification numbers, and certification documents submitted for enterprise verification
• Transaction Data: Order history, inquiry records, payment information, and shipping addresses associated with your account
• Usage Data: IP address, browser type, device information, pages visited, time spent on the platform, and referring URLs collected automatically

3How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your account, process orders, and facilitate buyer-supplier communications
• To verify enterprise credentials and display verified badges on company profiles
• To improve our platform, analyze usage patterns, and develop new features and services
• To send administrative communications, security alerts, and support messages related to your account

4Information Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• With Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, shipping, and analytics, under strict data processing agreements
• Business Partners: Company name and verification status may be displayed publicly to facilitate B2B transactions between buyers and suppliers
• Legal Requirements: When required by applicable law, regulation, legal process, or governmental request, or to protect the rights and safety of Synverta and its users

5Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

Your data is stored on secure servers located in data centers with industry-standard physical and network security. We retain your personal data for as long as your account is active or as needed to provide services and comply with legal obligations.

6Your Rights and Choices

You have the following rights regarding your personal data:

• Access and Update: View and edit your account information through your profile settings at any time
• Deletion: Request deletion of your account and associated personal data, subject to legal retention requirements
• Export: Request a copy of your personal data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications via the link provided in each email or by contacting us directly

7Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver relevant content. These include essential cookies for platform functionality, analytics cookies for usage insights, and preference cookies to remember your settings.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of some features on the platform.

8Children's Privacy

Synverta is a B2B platform intended for business professionals and enterprises. We do not knowingly collect personal data from children under the age of 16.

If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information promptly.

9Changes to This Privacy Policy

Synverta may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page with a new "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.